Refund Policy

1. General Policy

All payments for AiZolo subscription services and credit purchases are subject to this policy. We require all users to thoroughly read and understand our refund policy, subscription plans, features, and pricing before making any purchase or subscription commitment.

By purchasing any plan (Pro Monthly at $9.9/month, Yearly at $99.9/year, or any credit package), you acknowledge and agree that:

• You have read, understood, and agreed to this Refund Policy prior to purchase
• You have reviewed the features and credit allocations included in your chosen plan
• You understand the billing cycle (monthly or yearly) and auto-renewal terms
• Refunds are strictly limited to the 7-day unused credit criteria outlined below

2. 7-Day Unused Credit Policy

We provide a 7-day refund window exclusively for accounts with unused credits. We may approve a refund request if all of the following conditions are met:

• The refund request is submitted within 7 days of the payment date
• You have unused credits only (no tokens or credits have been used after the subscription/purchase became active)
• You contact our support team with a valid reason and account details for verification

If any credits or tokens have been used, the purchase is strictly non-refundable.

3. Payment Provider Processing Fees

Payments on AiZolo are processed securely through our third-party payment provider. In the event that a refund is approved within 7 days for unused credits, the third-party payment processing fees charged by the payment provider will be deducted from the refunded amount:

• 4% Transaction Fee: The original payment processing fee charged at the time of purchase by the payment provider
• $1.00 Refund Fee: The processing fee charged by the payment provider to execute the refund

These fees are assessed directly by the payment provider and are not retained by AiZolo. AiZolo does not charge any additional administrative fees.

Fee Calculation Examples:

• Pro Monthly ($9.90): 4% transaction fee (~$0.40) + $1.00 refund fee = $1.40 deducted. Refund amount = $8.50.
• Pro Yearly ($99.90): 4% transaction fee (~$4.00) + $1.00 refund fee = $5.00 deducted. Refund amount = $94.90.

4. How to Request a Refund

If you meet the 7-day unused credit requirements, please submit your request by following these steps:

1. Send an email to support@aizolo.com
2. Include "Refund Request" and your Account Email in the subject line
3. Provide your registered email address, transaction date, and payment receipt/order ID
4. Explain the reason for your refund request

Our team will review your credit usage and respond within 3–5 business days.

5. Refund Processing

If your refund request is approved:

• The net refund (original payment minus 4% transaction fee and $1.00 refund fee) will be credited to your original payment method
• Processing time typically takes 5–10 business days depending on your bank or card issuer
• Your subscription and premium access/credits will be cancelled immediately upon refund approval

6. Non-Refundable Situations

Refunds will not be provided under any of the following circumstances:

• Any credits or premium tokens have been used (partially or fully) after payment
• The refund request is submitted after 7 days from the payment date
• You changed your mind after utilizing the AI features or generating content
• Failure to cancel an active subscription prior to its renewal date once credits have been used
• Temporary downtime or rate limits from upstream third-party AI model providers

7. Subscription Cancellation

You may cancel your subscription at any time to prevent future charges. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No partial refunds will be provided for unused subscription time if credits have been consumed
• Your account will revert to the free plan after the billing period ends

8. Billing Errors

If you believe a charge was made in error (such as duplicate charges), please contact us immediately at support@aizolo.com. We will investigate and resolve any verified billing errors promptly.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@aizolo.com